Location: Maidenhead
Job Type: Full-time
Shifts: 8 hour shifts between 8:00am and 8:00pm, 7 days per week (rota basis). Some Bank Holiday working required, time off in lieu will be provided for any worked
Salary: Up to £28,000 per annum
At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting-edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen. Join us and play a key role in shaping the future of automotive excellence.
We are recruiting Customer Care Specialists to support Volvo Cars in delivering an outstanding customer experience. You’ll act as a brand ambassador, assisting customers across their shopping and ownership journey, handling queries and complaints efficiently, and ensuring every interaction reflects Volvo’s commitment to safety, sustainability, and service excellence.
Deliver high quality customer support via inbound calls, webchat, email, social, WhatsApp, SMS, and in-app chat
Handle customer queries and complaints with empathy and professionalism
Keep accurate records and manage lead follow-up effectively
Escalate issues and provide feedback to improve processes and customer experience
Be flexible to work across both the inbound calls and webchat teams
We’re looking for a motivated individual with a customer-focused mindset. If you’re personable, proactive, and enjoy working in a fast-paced environment, we want to hear from you.
Excellent oral and written communication skills in English
Genuine passion for customer service
Ability to multitask, prioritise, and escalate appropriately
Calm, personable, adaptable, and team-oriented
Bonus: experience in customer care operations, complaint handling, or CRM systems
We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:
a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
access to education bursaries to learn new skills.
a day off and a voucher to get yourself something nice on your birthday
company pension
healthcare plans including private medical insurance and dental cover
22 days annual leave rising to 30 with length of service
subsidised car purchase schemes available
If you’re interested in joining us as a Customer Care Specialist, apply today!
We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.
Formed in 2003 and now grown to almost 400 people, ROI is an exciting and high-growth business creating incredible automotive customer experiences by unifying people, technology and marketing. ROI has become the chosen long-term partner for 27 of the world’s vehicle manufacturers and 7 of the top 10 automotive finance companies.
Looking to the future, ROI leads the way with solutions and technology enabling the automotive industry’s digital transformation with exciting solutions for direct and virtual sales to support the shift towards ecommerce.
But in achieving these things there is so much more we can do and be. ROI’s vision is to be a company that people love to work for. We want to be a community where people want to belong and feel they belong, and know they are more than just a number. We work hard to build a company that lives up to our values, and in return we want everyone to feel a deep sense of pride in ROI and what it stands for and go the extra mile to meet the needs of the company, clients, and colleagues. Above all else, this unique culture is the force that drives our success.
