Job Description

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Customer Care Specialist: Eindhoven (1-Year FTC)

Minimum of two days onsite in Eindhoven per week

Closing Date: Monday 1st June 2026

As Customer Care Specialist here at Illumina in Eindhoven, you will be based at Illumina’s European Customer Operations Center, playing a vital role in supporting our customers across Europe. This position sits at the heart of our operations, where you will independently manage customer needs while working closely with a collaborative, supportive team. You will thrive in a fast-paced, dynamic environment where no two days are the same, using multiple systems including Salesforce, SAP, Quickbase and the MS Office Suite to deliver accurate, timely solutions. Guided by our value to Make Customers Heroes, this role ensures our customers can focus on what matters most: advancing human health.

Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Why You:

You are a responsive, flexible, and solution-oriented professional who brings a high level of attention to detail and accuracy to everything you do. You will have previous experience of working within a customer service, customer experience or customer care role with strong administrative and commercial skills as well as holding experience working with systems including SAP and Salesforce. You enjoy working independently while contributing to a team, adapt quickly to change, and remain calm and effective under pressure. You are fluent in English, with additional European languages considered a strong advantage, and you align naturally with Illumina’s commitment to accountability, collaboration, and excellence.

Responsibilities :

• Process orders (>350K) in an efficient and timely manner, according to the customer specifications and commercial terms and conditions. (Includes consumables & instrument orders, order call offs, conversions and adjustments in ship schedules, RMA’s).

• Assist in responding to customer inquiries by email & phone and provide the best suitable solution to their needs. (e.g., order verification, updates on delivery dates, product availability and pricing).

• Manage instrument dispatch and coordinate delivery

• Build productive collaborative working relationships with Technical Support, Quote, Finance, Sales, logistics, Field Service & Support to deliver world class experience to our customers.

• Perform order backlog management and exception handling (credit hold, delivery exception) to ensure timely delivery

• Respond, investigate, and provide solution to Business Issues (complaints) raised by the customer.

What can you expect?

Our team members are bright, energetic, and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.

All job offers with Illumina are subject to a valid VOG (Code of conduct). Failure to be able to supply this might result in the retraction of any job contract.

#LI-EUROPE

#LI-EMEA

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.