Job Description

Contact Centre – Customer Support Advisor- 12 month Secondment

£28,110 plus Bonus £1200 Per Annum+ brilliant rewards and recognition scheme

Bicester - Fresh Direct

This is a full-time role working 37.5hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends.

This role is a 12 month Secondment

At Fresh Direct we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.

Fresh Direct, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.

As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email.

After successful completion of your probation there is a potential for this role to be Hybrid

Key Activities & Responsibilities:

• Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
• Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
• Develop and maintain department structure to understand impact of customer service function across the business
• Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Have a detailed knowledge of allocated customers business, expectations and requirements.
• Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
• Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
• Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
• Maintain effective communication between customer and Fresh Direct, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
• Communicate with internal departments to ensure processes run smoothly

Key Attributes:

• Previous office/customer service environment required
• Passion for excellent customer service
• Excellent attention to detail
• Confident problem solving and decision-making skills
• Self-motivated with a desire to exceed set standards
• PC Literate

What you'll get:

• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

Additional Information

At Fresh Direct everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Fresh Direct and we recognise that Fresh Direct can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Fresh Direct

Built on a passion for food and feeding the nation, at Fresh Direct we are dedicated to making life as easy and efficient for the chefs, cooks and caterers we serve across the country. We are the leading specialist supplier of locally and globally sourced fresh produce and dairy across Great Britain, bringing the best of the seasons to chefs’ menus.