Malvern Panalytical

Customer Care Specialist

Malvern Panalytical  •  Mexico City, MX (Onsite)  •  29 days ago
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Job Description

IMPACT:
• Customer Satisfaction
• Current efficient gaining project(s) completion/success
ACCOUNTABILITY:
• Review of objectives monthly, performance review annually.
COMMUNICATION:
Customer and supplier communication
• Daily communication, both verbal and written, with customers
Internal Communication
• Daily communication, both verbal and written, with internal personnel/auditors/field service personnel and others
will be required.
ENVIRONMENT AND HOURS:
• Work to be done at the Monterrey MX office or from a remote location
• This is a non-exempt position.
REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE:
Entry Qualifications
• High school diploma or associate degree
• Minimum of one to three years related experience and/or training; or equivalent combination of education and
experience.
Skills & Experience
• Minimum two years administrative experience in a team environment desired.
• Work in ISO or another similar procedural environment preferred.
• Fluent Spanish and English language skills.

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.

Malvern Panalytical

About Malvern Panalytical

Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.

More than 92,000 of our instruments are used every day in our customers’ laboratories. Customers value us not only for the power of our analytical technologies, but also for the depth of our expertise. We are their partners in discovery.

Customers see the difference when they use our instruments and feel the difference when they deal with our people.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.

We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are committed to achieving Net Zero in our operations by 2030, and across our total value chain by 2040.

We are part of Spectris plc, a publicly traded FTSE 250 company.

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Great Malvern, GB
Year Founded
Unknown
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