Job Description

Are you looking for a new challenge?Fancy helping us shape the future of motor insurance?Prima could be the place for you.
Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.
To help fuel that growth, we need a Customer Care Specialist to join our Customer Care team.
This team makes every interaction count.
As part of this team, you’ll help us deliver fast, friendly, human support online and over the phone. We’ll continuously invest in your development. So together, we can achieve better service every day.
Excited to make an impact? Here are the details

What you'll do

Guiding customers through policy purchases through phone, email and live chat
Tailoring products to meet individual needs;
Ensuring accurate data entry and document verification;
Advising on post-sale modifications;
Exploring cross-selling opportunities

What we're looking for

Customer care experience: A minimum of 2+ years in similar roles is essential;
Regulatory know-how: Experience in an FCA regulated environment or a good understanding of FCA regulations;
TCF principles: A strong belief in Treating Customers Fairly (TCF) principles;
Exceptional communication: Stellar communication skills and a knack for teamwork;
Independence: The ability to organise your work independently.

Nice-to-have

Customer service experience within Insurance.

Why you’ll love it here:
We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.
🤸Work Your Way: Enjoy hybrid working, with a mix of home and office days.
🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now
At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Let’s build the future of insurance, together.

About Prima

Launched in 2015, Prima became the market leader in the online motor sector in Italy in 2020, redesigning and digitalising the entire insurance value chain by building its own technology platforms from scratch, based on a cutting-edge tech stack and advanced data analytics capabilities.

Prima was backed by some of the world’s most prestigious financial institutions. Goldman Sachs and The Blackstone Group invested in 2018, in what was at the time the largest venture capital round ever raised in Italy. The Carlyle Group joined the shareholder base in 2022. All these investors exited in November 2025, when Prima became part of the AXA Group.

In 2021, Prima launched its Home and Family product and embarked on a journey to become a one-stop shop for customers looking to purchase insurance products.

In 2022, Prima began its international expansion: we now have a team of more than 100 professionals in London and over 90 in Madrid, driving growth in both the UK and Spanish markets.

💻 https://www.prima.it

💻 https://www.helloprima.co.uk

💻 https://www.helloprima.es/

Industry

Finance & Insurance

Company Size

1,001-5,000 employees

Headquarters

Milano, IT

Year Founded

2014

Website

helloprima.com

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