Job Description

18 month contract

The Customer Care Specialist is responsible for interacting with our entire customer base, regardless of buying platform and method of communication. This role ensures that that superior customer service is delivered at all times to customers as well as successfully collaborating with internal departments to solve customer issues and concerns.

• Responsible for providing website navigation for all brands in searching equipment, auction results, dates/times of auctions
• Ensure that superior customer service is delivered at all times to customers and be able to collaborate with internal departments successfully as a team player
• Educate and assist customers in setting up accounts, bidding limits, and registration .
• Assist customers in scheduling pickups for all non-GovPlanet brands.
• Works closely with the operations team of inspectors and equipment specialists to assist with Vin verification procedures.
• Process registerable assets for sales
• Register bidders/process payments from successful bidders/provide customers with information about auxiliary services
• Provide administrative support as needed by the Customer Service Manager. Assist with processing purchase orders.
• Support customers during the auction registration process for both online and in-person bidding, as well as having the ability to explain how bidding and unreserved auctions work.
• Resolve issues and track interactions relating to customer accounts.
• Provide information related to past and upcoming auctions and equipment.
• Aid in training new and current staff on various procedures.
• Advise customers how to bid and understand the bidding process in all brands.
• Perform other duties as assigned.

• 1 – 3 years in a high-volume Customer Contact Centre
• Previous work experience where you worked in person with customers
• Knowledge of Provincial and Federal tax exemption regulations
• Experience using computers, and being able to learn to use new technology and software
• Excellent keyboarding skills for data entry
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• Computer literate, familiar with browsers, and phone system