U-Drive Vehicle Hire

Customer Care Sales Advisor (Inbound)

U-Drive Vehicle Hire  •  Poole, GB (Onsite)  •  5 hours ago
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Job Description

U-Drive is a family-owned vehicle rental business with a 43-year legacy in the automotive sector. Operating a fleet of more than 4,000 vehicles, the company supports customers across daily rental, contract hire, and leasing services, with a strong focus on reliable service and practical mobility solutions.

As a Customer Care Sales Advisor (Inbound), you will play an important part in helping customers find the right vehicle solution while supporting commercial growth through a high-quality reservation experience. This role sits at the point where customer service and sales come together, requiring a professional approach to customer conversations, careful attention to detail, and close collaboration with internal teams to ensure enquiries are handled smoothly from first contact through to booking.

Responsibilities

  • Respond to inbound customer enquiries professionally and efficiently across phone and reservation channels.
  • Produce accurate quotes, check availability, and convert enquiries into confirmed reservations.
  • Use internal systems to create, process, and manage vehicle bookings and payments.
  • Advise customers on suitable vehicles and promote relevant add-on products to increase revenue.
  • Route queries to the correct department quickly while identifying sales leads and additional business opportunities.

Requirements

  • At least 1 year of experience handling inbound enquiries and converting leads into bookings.
  • Proficiency with Microsoft Office.
  • Eligibility to work in the UK.
  • Experience communicating with customers by phone in a confident and professional manner is a plus.
  • Experience working with reservation teams would be advantageous.

Benefits

About Us

U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.

  • 30 days annual leave (inclusive of bank holidays), increasing with length of service
  • Employee discount on U-Drive rental, including discounts for friends and family
  • Company-sponsored training and development opportunities
  • Access to the Employee Discount Program, offering savings on over 3,000 retailers
  • Employee Assistance Program in partnership with Health Assured
  • On-site parking where available
U-Drive Vehicle Hire

About U-Drive Vehicle Hire

Established in 1982, U-Drive is a family-owned and operated vehicle rental company supplying cars, LCVs, and specialist vehicles across the UK. Alongside a growing fleet of over 4,000 high-quality vehicles, maintained to an exceptional standard, our expert team offer superb customer service and a network of branch locations across England and Wales.

Our customer base is diverse, spanning all areas of both the public and private sectors of business, including Local Authorities, water and utility companies and housing associations. We are suppliers on multiple UK government frameworks, including ESPO, Crown Commercial Service (CCS), and Halton Housing, and offer short, flexible, and long-term hire, with or without maintenance, as well as commercial vehicle sales. This ensures that all our customers benefit from our ‘one stop shop’ facility for all fleet requirements.

Our senior management team has a combined experience of over 100 years within the vehicle rental industry and are committed to offering industry leading products and services. We are also proud members of the British Vehicle Rental and Leasing Association.

For further information regarding our services and locations, please visit www.u-drivepro.co.uk or speak directly with our dedicated Central Reservations team on 0800 980 9966.

Industry
Real Estate & Property
Company Size
51-200 employees
Headquarters
Poole, GB
Year Founded
1982
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