Pacific Office Automation

Customer Care Representative/Dispatcher

Pacific Office Automation  •  $43k/yr  •  Seattle, WA (Onsite)  •  1 month ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we’ve expanded to 30+ branches across 11 western states—including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.

We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Seattle, WA Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.

Essential Job Duties

  • Answer incoming support calls
  • Create support tickets on behalf of customers
  • Identify and escalate issues to Helpdesk
  • Document all call information according to standard operating procedures
  • Use basic computer applications
  • Communicate with customers, technicians, and salespeople
  • Schedule service calls
  • Meet monthly service goals
  • Recognize, document, and alert the management team of trends in customer calls
  • Route calls to appropriate resources

Qualifications

  • No experience necessary- will train the right candidate!
  • Experience using IT ticketing support systems.
  • Experience using Unified Communications for business solutions (Call Handling)
  • Strong phone and verbal communication skills along with active listening
  • Proven ability to multi-task and work in fast-paced environments
  • High attention to detail and strong organizational skills
  • Experience with Microsoft Word and Excel
  • Bi-lingual is a plus

Benefits

  • $21.30-24/HR
  • Advancement and growth into leadership roles
  • Team-player environment
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

#LI-Onsite

#ZR

Pacific Office Automation

About Pacific Office Automation

Our Mission

Pacific Office Automation is dedicated to the belief that a team of individuals who constantly challenge each other will develop the skills and manpower necessary to solve any problem, whether it’s for the customer, the company, or the community.

Pacific Office Automation started in 1976 in Portland, Oregon, selling copy machines. Over forty years later, we are a recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service that has helped us grow to 35 offices throughout Oregon, Washington, California, Arizona, New Mexico, Utah, Colorado, Idaho, Nevada, and Texas.

Our Motto: Problem Solved

At Pacific Office Automation, our motto is: “Problem Solved.” That means providing custom office solutions that are fast, efficient and secure. The result: a connected and highly productive office that functions at top efficiency, whether it’s a one-person shop that wants document management advice or a Fortune 500 company concerned with network security.

Although we're now the largest private dealership in the nation, we believe in maintaining an intensely local focus. We do this by building partnerships with our customers, investing in our employees, and giving back to our communities.

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
Beaverton, OR
Year Founded
1976
Social Media