Job Description

Customer Care Representative with German 🇩🇪

We’re looking for an experienced B2B Customer Service / Customer Care / Order Management professional to support German-speaking customers within an international organisation.

Location: Warsaw

What will you do?

• Act as the main point of contact for B2B customers in the German-speaking market
• Process and monitor customer orders in ERP/CRM systems
• Coordinate order fulfilment with Sales, Logistics, Finance and Supply Chain teams
• Manage delivery updates, customer queries and complaints
• Support payment-related issues and maintain accurate customer data
• Identify opportunities to improve processes and customer experience

What are we looking for?

✓ 3–5 years of experience in Customer Service, Customer Care, Order Management or a similar role

✓ German – C2

✓ English – C1

✓ Experience with ERP/CRM systems

✓ Experience working in an international environment

✓ Strong organisational and problem-solving skills

Experience in an industrial or manufacturing environment is an advantage. BPO, Shared Services or consulting backgrounds are also welcome.

What’s on offer?

🏢 Hybrid model – 4 days in the office / 1 day remote

🎓 100% funding for further education

🌍 Sponsored language courses & international development opportunities

📈 Employee Stock Purchase Plan

🏥 Private healthcare

🍽 Lunch card

📚 Comprehensive onboarding & product training

🚀 Internal and external career development opportunities