Job Description

The Impact You'll Make

As a Customer Care Representative (EMEA), you will be a key point of contact for our customers across the EMEA region. Through your dedication, you will help ensure that orders are processed reliably and that customers receive clear and timely information throughout their journey.

Working closely with international teams and global production sites, you will support smooth order fulfillment and on-time deliveries. Your contribution will help create a positive customer experience and strengthen long-term customer relationships.

This position is offered as a 12-month fixed-term contract, with the possibility of future permanent employment.

What You’ll Be Doing

• Process customer orders and inquiries to ensure reliable and timely order fulfillment.
• Review incoming orders for accuracy and completeness so customers receive the correct products and information.
• Collaborate with global production sites to coordinate deliveries and support customer requirements.
• Keep customers informed by confirming orders, providing status updates, and responding to inquiries.
• Work closely with internal teams to support an effective and seamless order management process.

What We're Looking For

• Strong communication skills and a customer-focused mindset.
• A structured and self-driven approach to work, combined with strong collaboration skills.
• The ability to organize and prioritize tasks while adapting to changing business needs.
• Experience working with SAP (including EDI) and proficiency in Microsoft Office applications.
• Excellent English language skills; additional European languages are an advantage.

What You'll Get from Us

1. We support internal career growth and invest in your development through mentoring, training programs, and international career opportunities.
2. You will have the freedom and trust to manage your work independently while maintaining a healthy work-life balance. Your wellbeing is important to us.
3. We are committed to fostering an inclusive workplace where everyone is treated with respect and valued for who they are, regardless of background or identity.
4. In addition, you will benefit from a competitive rewards package that may include an annual bonus, paid vacation, retirement plans, additional insurance options, employee referral awards, and much more. Specific benefits may vary depending on country and contract type.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

If you have any questions about the position, please contact Anja Kleiber, Talent Acquisition Partner, under +49 4321 871 376.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.