Requisition Number: 29552
At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.
We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.
To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page
Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!
Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Customer Service Consultants handle complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. The successful candidate for this position works well independently and can adhere to a strict schedule. Customer Service Consultants will be trained to handle a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries.
Candidates should feel comfortable working efficiently in a fast-paced environment. During the training period, the hours for this position will be 8:00 AM – 5:00 PM, Monday through Friday. Training is on-site and virtual, and employees must be able to report to the office as scheduled.
After the initial training period has been completed, candidates must have the flexibility to work various shifts (determined by the department’s shift selection policy) as well as overtime on an as-needed basis.
Customer Care Representatives who demonstrate the ability to achieve performance metrics and attendance requirements, will be eligible to work remotely and report to the office 1-2 months as needed. It is estimated that a new Customer Care Representative may be eligible for remote work after 6-months based on training schedule and individual performance.
Customer Care Representative – Start rate of $19.38 an hour.
Customer Care Representatives will be eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance.
UGI provides Customer Care Representatives with opportunities for career progression. Come grow with us!
UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.
As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
UGI Corporation is an international energy distribution and services company that provides superior service in delivering a range of energy products. By operating as a best-in-class service provider, offering a great place to work, serving our communities and delivering value to investors, we aim to positively impact the lives of our shareholders, employees, customers and communities.
UGI Corporation (NYSE: UGI) is a holding company that distributes and markets energy products and services through our subsidiaries and the company’s common stock is a balanced growth and income investment. UGI Corporation has paid common dividends for more than 135 consecutive years.
Why do you want to work here? We offer a competitive salary, full benefit package, tuition reimbursement, 401K with a generous company match & immediate vesting, paid paternity/maternity leave, volunteer time, paid vacation, paid sick time, onsite deli, service awards, and other great perks! Plus, the culture is amazing... you can't beat it!
Visit us online to learn more at www.ugicorp.com.
