Job Description

Greencross Woolloongabba is a leading veterinary clinic dedicated to providing exceptional care for pets and outstanding service to their owners. Our team of passionate professionals is committed to ensuring the health and well-being of every animal that walks through our doors.

We are looking for a friendly and organized Customer Care Representative to join a fast-paced and exciting environment and be a welcoming face to our clients and their pets!

As a part of the Customer Care team, your duties will include:

• Part Time role, across a variety of day shifts, evenings and weekends
• Handling a high volume of inbound calls
• Welcoming clients and their pets
• Booking and managing appointments
• Managing email enquiries
• Invoicing and taking payments – including cash and EFTPOS
• Processing payments on Vetpay, Zippay and Afterpay finance platforms
• Coordinate with the veterinary team to ensure smooth operations and effective communication
• Assist with administrative tasks and other duties as required

About your experience and skill:

• Minimum 2 years' experience in a reception/customer service role
• Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
• Strong computer literacy skills
• Experience with appointment entries, invoicing, and taking payments
• Ability to manage your time effectively
• Amazing attention to detail
• Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
• Strong interpersonal and relationship skills
• Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)

If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!