TalentWorldGroup Plc.

Customer Care Representative (French) – Remote

TalentWorldGroup Plc.  •  Marseille, FR (Remote)  •  3 hours ago
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Job Description

Customer Care Representative (French) – Remote

Start: October 2026

Contract: Freelance cooperation agreement | Remote: 100%

Languages: French (Native)

About TalentWorldGroup

TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility, professional growth, and international teamwork.

Position Overview

We are currently hiring French-speaking Customer Care Representatives to support a E-commerce retail in France.

In this role, you will handle email customer support for French-speaking customers, assisting with inquiries related to their orders, deliveries, returns, product advice, warranty and subscription requests. You will provide clear, professional, and customer-focused support while ensuring a smooth and positive customer experience.

Responsibilities

Customer Support (Email)

  • Handle customer support requests via email
  • Assist French-speaking customers with orders, deliveries, returns, product advice, warranty and subscription requests
  • Provide clear, friendly, and professional written communication
  • Resolve customer concerns efficiently

Operations & Documentation

  • Accurately document customer interactions
  • Follow internal processes and guidelines
  • Ensure high-quality service standards

Profile

  • Proficient French speaker(C2)
  • Professional English speaker
  • Previous customer support experience
  • Strong written communication and problem-solving skills
  • Comfortable working independently in a remote environment

Schedule

  • Weekend availability required
  • Starting at 10–15 hours per week
  • Scaling to 20 hours per week
  • Possible additional hours depending on project needs

Compensation & Training

  • €11/hour
  • Training duration: 6 hours
  • Training is unpaid
  • Training start date: October 1, 2026

Technical Requirements

  • Stable wired internet connection (LAN required)
  • Desktop or laptop (Windows 11 or macOS 14 minimum)
  • Minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space
  • Wired USB headset

Why Join TalentWorldGroup

  • Fully remote, flexible setup
  • Freelance cooperation agreement
  • Long-term project potential
  • Gamification program incentives
  • Opportunity to work with international clients
  • Structured onboarding and support
TalentWorldGroup Plc.

About TalentWorldGroup Plc.

Centralized and Standardized Native Customer Support Services Worldwide

Sole provider of all Major Languages and Dialects in the World

International Marketplace of Premium Contact Center Projects for Remote Talents.

Dear Visitor, welcome to our page!

TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents.

TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before.

We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide.

We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World.

Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients’ real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide.

TWG is a people’s company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World.

In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication.

For more Information, Please visit our Unique Website or Contact us with Confidence, Let’s Do Something Amazing together!

Industry
Unknown
Company Size
51-200 employees
Headquarters
Hungary, HU
Year Founded
2018
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