Sutherland

Customer Care Representative English speaker

Sutherland  •  Arab Republic of Egypt (Onsite)  •  4 hours ago
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Job Description

Company Description

Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.

Job Description

  • Provide first-line technical support to customers via phone.
  • Troubleshoot and resolve hardware and software issues
  • Guide users through troubleshooting steps
  • Analyze technical problems and ensure timely resolution
  • Document incidents, troubleshooting steps, and resolutions in support systems
  • Escalate complex issues when required
  • Collaborate with internal teams to improve support processes and knowledge bases
  • Maintain a high level of customer satisfaction

Qualifications

  • English level: B2 / C1
  • Graduates and dropouts are welcome to apply
  • Good communication and problem-solving skills
  • Basic technical troubleshooting knowledge
  • Flexibility to work rotational shifts
  • Customer-focused mindset
  • Ability to work effectively in a fast-paced environment
  • Location: New Cairo
  • Work Model: On-site
Sutherland

About Sutherland

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they’re our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation.

We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pittsford (Rochester), NY
Year Founded
1986
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