Key Responsibilities:
Handle inbound customer inquiries, service requests, and complaints through call center channels in a professional and timely manner
Provide accurate information, guidance, and issue resolution while adhering to approved service standards and scripts
Log, update, and maintain customer records accurately in CRM and call center systems
Escalate complex or unresolved cases to relevant teams while ensuring proper follow-up
Meet individual and team performance targets, including call quality, response time, and customer satisfaction
Comply with data protection, confidentiality, and information security policies
Follow operational procedures, quality guidelines, and compliance requirements
Participate in training, coaching, and quality improvement initiatives to enhance service delivery
Requirements:
Previous experience in a call center or customer service role is preferred
Strong verbal communication skills and customer-focused attitude
Ability to handle high call volumes and work in a fast-paced environment
Basic knowledge of CRM systems and call center tools
Flexibility to work shifts as required
Must be an Emirati
Located at the heart of the UAE, TalentTide is an avant-garde HR consulting firm conceived to cater to the unique challenges and demands of the contemporary Emirati market. Our foundation is built upon a legacy of deep-rooted industry knowledge, underpinned by an unwavering commitment to pushing the boundaries of HR innovation.
TalentTide is not just another HR consultancy. What sets us apart is our unparalleled understanding of the local landscape, coupled with a global perspective that keeps us a step ahead in the dynamic world of HR. Our founder's rich tapestry of experiences and insights underpins our ethos, ensuring that our services are not only top-tier but also tailored to the nuances of our clientele.
Services for the Corporate Sector:
1. Headhunting: Our bespoke headhunting solutions are designed with precision, ensuring that businesses not only find the right talent but also individuals who resonate with their company culture and vision.
2. Customized Training: Rooted in extensive market research and client feedback, our training programs reflect the unique requirements of the UAE market, positioning businesses to thrive amidst challenges and seize emergent opportunities.
3. HR Technologies: We have curated an elite selection of HR technologies from global pioneers, ensuring our corporate partners benefit from the latest and most effective tools in areas such as competency management, recruitment, and more.
4. HR Consulting: Our consultancy services encompass a 360-degree approach to HR, aligning strategies with both local intricacies and global best practices to derive optimal results.
5. JD Creation: With our acute understanding of role dynamics, we craft job descriptions that not only attract the right talent but also align seamlessly with organizational structures and goals.
