Victaulic

Customer Care Representative - Brampton, ON

Victaulic  •  Brampton, CA (Hybrid)  •  3 months ago
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Job Description

Job Title Customer Care RepresentativeLocation: Brampton, ON  Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers a wide range of products, solutions, and services, including couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, Shanghai Tower, CN Tower, and Vancouver Convention Centre. With 5,500+ employees and 700+ sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit www.victaulic.com  As a Customer Care Representative, you will communicate with customers via phone and email. You will enter customer orders, assist with stock checks, pricing requests, and general inquiries. You will use an AS400-based system as well as web-based applications. Additionally, you will provide support to our outside sales team and collaborate with our supply chain and distribution partners. This role requires the ability to work in a fast-paced, demanding environment with strong attention to detail and excellent organizational skills. After an initial period, the role may allow for a hybrid work arrangement, offering greater flexibility.  Who you are – Core responsibilities:
  • Process customer orders on web based and BPCS (AS400) system.
  • Respond to internal and external customer inquiries in a timely manner.
  • Expedite and source product to ensure that customer requirements are met.
  • Deliver above and beyond customer service in a fast-paced environment.
  • Collaborate with internal departments to facilitate customer needs.
What you bring - Qualifications:
  • 3-5 years’ experience in customer relations
  • Exceptional verbal and written communication skills
  • Ability to meet deadlines, prioritize and multi-task
  • Demonstrated interpersonal skills
  • Ability to build and maintain strong customer relationships
  • A high degree of emotional intelligence and business integrity
  • Willingness to be a team player while working independently with little direction
  • Decision-making, problem resolution and creative thinking skills
  • Familiarity with MS Office Applications
  • University degree or college diploma preferred
  Salary: $55 – 65k (based on experience)  Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds. Victaulic is committed to providing equitable opportunities to all applicants and welcome applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at hr.canada@victaulic.com and we will work with you to meet your needs. 
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Victaulic

About Victaulic

Our Company

Victaulic is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Our solutions improve construction productivity and reduce risks, ensuring projects are completed safely, on time, and within budget.

Our Vision

Victaulic aims to bring innovative productivity, confidence, and sustainability to every build around the globe.

Our Story

In 1919, Ernest Tribe and Dr. Henry Hele-Shaw filed the patent for what is now known as the Victaulic coupling. The concept was groundbreaking: joining pipes with bolted mechanical grooved couplings using a gasket seal - introduced the industry to an efficient, more economical way to assemble pipes quickly, safely, and over longer distances than ever before.

Today, Victaulic stands as the leading innovator in pipe joining solutions, delivering project efficiency and enhancing constructability, while allowing for seamless integration of our solutions, software, and services at every stage in a project's life cycle. Learn about the industries we serve and the projects we have supported.

Join Us

As a rapidly growing 100-year-old industry leader, Victaulic is a modern business rarity. Under the umbrella of our private ownership, we have been able to uphold our high standards and family values. As a global leader in an essential industry, we provide many opportunities for career growth. Together, this translates into a company that is ready, willing, and able to build a better world for and with our people. Learn what makes Victaulic a great place to work and the career opportunities available.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Easton, PA
Year Founded
1919
Website
victaulic.com
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