Are you someone who naturally wants to help others? Do you enjoy solving problems, explaining options, and creating a better customer experience? Do you enjoy being part of a team that helps each other and the business grow? If so, the Customer Care Representative position may be a great fit for you!
At Gas South, Customer Care Representatives are trusted advisors and problem-solvers who shape every customer interaction. You will deliver exceptional service across phone, chat, and email channels by guiding customers through billing questions, resolving concerns, enrolling or renewing service, and recommending products that meet their needs. You will help drive customer satisfaction by taking ownership of each interaction while also supporting business growth by identifying and converting opportunities through thoughtful engagement and strong product knowledge.
A successful candidate for this role is empathetic, relationship-oriented, and motivated by helping customers solve problems. You stay curious, think critically, and seek to understand the "why" behind each customer’s needs so you can provide thoughtful, accurate support in a fast-paced environment. You connect with customers through clear, professional, and empathetic communication. You proactively identify opportunities to educate customers, resolve concerns, strengthen loyalty, and contribute to long-term customer retention and growth. You are also confident navigating change, proactive in finding solutions, and open to continuous learning and development.
Location Requirements
Additional Details and Requirements:
Sitting: Ability to sit for extended periods at a desk or workstation while performing computer-based tasks, conducting meetings, and collaborating with colleagues.
Standing and Walking: Ability to stand and walk within the office environment, such as when attending meetings, interacting with colleagues or external stakeholders, or visiting different departments.
Lifting and Carrying: Ability to lift and carry material, files, or equipment weighing up to 20 pounds, such as when organizing documents or setting up for meetings.
Pay range is commensurate with education, experience, specialized skills or certifications, etc.
Our Purpose and Culture
At Gas South, we approach each day knowing we have an opportunity to make a difference in people’s lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert’s Big Adventure and many others, we’re proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere.
Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination.
Benefits for full-time employees include:
Gas South is a leading natural gas provider with a purpose to Be A Fuel For Good® by caring for our customers and employees and elevating our industry and communities. Formed in 2006 as a subsidiary of Cobb EMC, the Atlanta-based company serves nearly 500,000 residential, commercial, industrial and wholesale customers throughout the Southeast, Mid-Atlantic and Midwest. Gas South’s mission is to be the energy provider of choice by delivering exceptional value, service and simplicity. Gas South gives 5% back of annual profits to help support children in need. Learn more at GasSouth.com.
