Greencross Vets

Customer Care Representative - ARH Wollongong

Greencross Vets  •  Fairy Meadow, AU (Onsite)  •  19 days ago
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Job Description

We are on the hunt for our next friendly and organised Customer Care Representative to complement our growing team.

ARH Wollongong is a busy, fast paced state-of-the-art emergency hospital that sees a variety medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care Representative to join our team who shares a passion for providing premium pet care and customer service to our patients and clients.

Weare looking for a part time or casual customer care representative who has the ability to work across a variety of shifts including; Evenings, Weekends and Public holiday shifts.

As a part of the Customer Care team, your duties will include:

  • Handling a high volume of inbound calls
  • Welcoming clients and their pets to the hospital
  • Booking and managing appointments
  • Invoicing and taking payments - including cash and EFTPOS
  • Processing payments on Vetpay and Medipay finance platforms
  • Data entry and requesting documents from referring vets and clients
  • Managing email enquiries
  • Liaising with referring vets

About your experience and skill:

  • Minimum 2 years' experience in a reception/customer service role
  • Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
  • Strong computer literacy skills
  • Experience with appointment entries, invoicing, and taking payments
  • Ability to manage your time effectively
  • Amazing attention to detail
  • Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
  • Strong interpersonal and relationship skills
  • Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)

We Offer:

This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra.

  • Greencross and Petbarn discounts
  • Training and opportunities for advancement
  • A passionate and caring team environment
  • Free annual influenza vaccination
  • Free access to confidential 24/7 mental health support
  • Leave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award)

If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!

Greencross Vets

About Greencross Vets

Established in 1994, Greencross Vets is the largest veterinary services provider in Australia where we operate over 150+ clinics including General Practices and Animal Emergency Clinics.

As Australia's leading veterinary group, we provide pet owners access to a network of well-equipped veterinary practices run by local veterinary teams, which offer exceptional client and patient care.

We feature some of the most advanced practices in the veterinary industry and choose the best diagnostic tools, treatments and preventative measures based on clinical excellence.

Greencross are part of a community of vets who enjoy sharing their knowledge and clinical expertise. Complex cases can be discussed with our centres of excellence, where we have the most advanced equipment and nationally recognised teams of specialist vets. Finally, there’s our Vet Advisory Board (VAB) that leads our clinical practice and maintains our high standards consistently across the group.

Our operations include:

• General Practices

• Emergency Centres

• Specialist Centres

General practices, consisting of veterinary practices that offer consultations and associated diagnostics capabilities and general practice medical and surgical treatment options. Emergency centres, providing full animal hospital facilities for after-hours care and treatment of sick pets, and Specialist centres providing veterinary care across a number of specialist services including medicine, surgery, pathology, radiology, dermatology, cardiology, ophthalmology and dentistry.

For more information about Greencross Vets and our culture please visit www.greencrossvet.com.au or www.greencrossvet.com.au/careers to learn more about joining Greencross Vets.

Industry
Veterinary & Animal Care
Company Size
501-1,000 employees
Headquarters
North Ryde, AU
Year Founded
1994
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