Position Title:
Customer Care Representative - Agency
Shift:
Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.
Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals. Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Carelon Global Solutions makes healthcare operations more practical, effective, and efficient. Our global team of more than 25K innovators drives growth, delivers exceptional support, and develops digital tools specifically for health plans, providers, and systems. Each day, our partners and experts from across the globe implement new ways to save time and money — so doctors can focus on care.
Formerly known as Legato Health Technologies, Carelon Global Solutions is part of the Carelon family of brands and is a fully owned subsidiary of Elevance Health. Headquartered in the United States, Carelon Global Solutions has talented teams in India, Ireland, the Philippines, and Puerto Rico.
Want to be part of something meaningful? Join our growing team.
We believe that when bold talent meets limitless thinking, the possibilities are endless. As part of our Philippines team, you’ll work alongside some of the best minds in the business to solve healthcare’s most complex challenges. You’ll be part of an exciting, fast-paced, and supportive company culture, where all associates receive:
• Competitive pay.
• Generous benefits.
• Training, mentorship, and growth.
• Hybrid workplace flexibility.
• The opportunity to help others and make a difference.
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