Job Description

WHO ARE WE?

Thermometrics, Telaire, Protimeter, NovaSensor and Kaye are industry-leading sensor and measurement brands that are proudly part of Amphenol Sensors. Together, these businesses develop highly specialized technologies used across automotive, industrial, medical, environmental, and validation applications. Customers turn to our teams for deep expertise, rapid customization, and proven global manufacturing capabilities—helping them solve their toughest engineering challenges.

Amphenol Sensors— a subsidiary of the Amphenol Corporation, a member of the Fortune 500 (NYSE:APH). Established in 1932, Amphenol has pioneered innovation in electronics for nearly a century. Amphenol is the central hub of cutting-edge electronic solutions across virtually every end market, including Automotive, Broadband Communications, Commercial Aerospace, Industrial, Information Technology and Data Communications, Defense, Mobile Devices, and Mobile Networks.

Our unique, decentralized organizational structure fosters entrepreneurial leadership and drives excellent performance. We manage locally, enabling us to move at the speed of a small business, with the financial stability and global resources of an industry-leading, international company.

ABOUT THE ROLE

Do you enjoy solving problems, keeping customers informed, and making sure the details come together? We are looking for a Customer Care Representative who will serve as a trusted point of contact for our customers and help deliver a responsive, reliable experience from order through delivery.

In this role, you will work closely with customers and internal teams to coordinate orders, provide schedule and shipment updates, resolve delivery concerns, and identify opportunities to better support customer needs. You will build knowledge of our products, applications, and supply chain while developing strong relationships across Sales, Operations, and other business functions.

This is a great opportunity for someone who is organized, customer-focused, comfortable managing competing priorities, and committed to following through.

LOCATION

St Marys, Pennsylvania

WHAT YOU WILL DO

• Serve as a primary point of contact for customer questions, requests, and concerns.
• Provide customers with timely and accurate order, schedule, and shipment information.
• Coordinate with Sales, Operations, Supply Chain, and other internal teams to support customer needs.
• Resolve shipping discrepancies, including late, damaged, or incorrect shipments.
• Support customer requests throughout the order process, from initial inquiry through delivery.
• Assist with new customer accounts and credit applications using established processes.
• Partner with Sales to identify customer concerns, commercial issues, and potential solutions.
• Recognize opportunities to provide additional products or services that meet customer needs.
• Maintain accurate customer and order information within applicable business systems.
• Communicate clearly, diplomatically, and professionally, especially when resolving challenging situations.
• Take ownership of customer follow-up and ensure open items are carried through to completion.
• Follow company policies, procedures, and established safety practices.

WHAT WE ARE LOOKING FOR

• An associate degree in business or a related field is preferred, or equivalent customer service experience.
• Previous experience in customer service, customer care, order management, sales support, or a similar customer-facing role.
• A genuine customer-first mindset and a commitment to providing responsive, dependable service.
• Strong communication, relationship-building, and problem-solving skills.
• Excellent attention to detail and the ability to work accurately in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple customer needs and priorities.
• Sound judgment and the ability to remain professional and solutions-focused under pressure.
• Confidence working with Sales and other internal teams to resolve issues and support customer commitments.
• Proficiency with Microsoft Office and the ability to learn customer and order-management systems.
• Experience supporting manufacturing customers, original equipment manufacturers, or electronic data interchange processes is a plus.
• An interest in learning about technical products, customer applications, and supply chain processes.
• A positive attitude, strong follow-through, and willingness to take ownership of results.

WHY JOIN OUR TEAM?

PEOPLE – We have the best people, over 1,700 of them across the globe who collaborate to bring our customers world class sensing solutions! Our culture is friendly, collaborative, and focused on serving our customers. We offer competitive benefits, retirement savings, generous paid time off, and more!

INNOVATION – We are passionate about designing and building sensors! We believe that innovation comes from applying deep expertise to new problems. Most of our products are custom, and our customers rely on us to deliver value in our solutions. Across our organization, we encourage trying new things, making informed bets, and taking personal ownership to see changes through.

EXCELLENCE – Not every manufacturer can lay claim to industry-leading performance. Our products offer the best value to our customers. We seek excellence in our

performance, continuously improve, and deliver outstanding results. We make it happen!

SUSTAINABILITY - We are committed to sustainability, and it is the core of our business. Our products are enabling revolutions in eMobility, energy efficient buildings, smart agriculture, and more. We match this commitment to sustainability in our purpose with sustainability within our own operations, prioritizing investments in our people, our environment, and the communities in which we work.

Amphenol is an Equal Opportunity Employer / Disabled / Veterans