Are you a compassionate communicator with a commercial mindset, looking to make a meaningful difference?
Atos Medical, now part of Coloplast, is a global leader in voice and pulmonary rehabilitation for people living with a neck stoma. We’re proud to design and deliver innovative products and services that support patients, healthcare professionals, and leading institutions.
We’re looking for a caring and motivated individual to join our Customer Care team in Nottingham. In this role, you’ll play a vital part in supporting patients at an important stage in their journey—combining empathy with a results-driven approach.
If you’re looking for a role where your work truly matters and you can grow within a supportive, purpose-led organisation, we’d love to hear from you.
As a key member of our Customer Care team, you’ll be the first point of contact for patients following major, life-changing surgery, providing empathetic support, guidance, and tailored solutions to aid their recovery. You’ll build trusting, meaningful relationships while communicating across phone, email, and text, ensuring each interaction is both supportive and effective.
Alongside delivering an exceptional patient experience, you’ll manage your own territory to drive growth and revenue, working collaboratively across teams to provide a seamless service. You’ll maintain accurate, compliant records and contribute to achieving individual and team KPIs, including customer satisfaction, conversion, and revenue targets.
We’re seeking someone with experience in a customer-facing role, such as customer service or telesales, who brings a naturally empathetic and sensitive approach—particularly when supporting vulnerable individuals.
You’ll be a confident communicator with strong listening and relationship-building skills, motivated by achieving targets and delivering results. Comfortable using CRM systems and digital tools, you’ll also be resilient, positive, and able to thrive in a fast-paced environment.
At Atos Medical, now part of Coloplast, you’ll join a supportive, purpose-driven team dedicated to improving patients’ lives. We offer a collaborative environment where you can make a real impact, develop your skills, and be recognised with a competitive salary and benefits package.
Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.
We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.
Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.
Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S
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Coloplast develops products and services to make life easier for people with deeply personal and private medical conditions. These conditions are often associated with trauma and taboo. The more intimate the condition, the greater the requirement to come closer to customers, understand their world and develop solutions that are sensitive to their special needs. We call this intimate healthcare.
Closeness to all customers makes this possible. We listen to better understand needs and respond by finding new ways to do things better together. We lead the way by bringing the best ideas first and fast to market in the form of medical devices and service solutions.
Deeply private and personal medical conditions are our focus. Our passion to make a real difference to people’s lives is what drives and unites us. Our culture supports high ambitions and releases the full potential of our own people to achieve them.
Our business includes Ostomy Care, Continence Care, Advanced Wound Care, Interventional Urology and Voice & Respiratory Care. We operate globally, employing more than 16,500 people.
