Processing all types of Hospital and Home Patient orders (including spare parts orders) for delivery. • Making outbound phone calls and receiving inbound phone calls. • Creation and setup of new patients • Identify and articulate any process operational improvement initiatives. • Ensure priority meets business requirements and is Identified, resolved, and tracked as quickly as possible. • Provide and publish analytics to key operational KPIs (stocktake to orders conversions, blocked orders rate, etc) working closely with key stakeholders. • Review and investigate customer complaints on a periodic basis. • Ensure operational SOPs/WIs are documented/reviewed and stored in a central location for access. • Liaise with the new starters as a ‘buddy’ to make the onboarding process smoother for the new employee. • Escalate and discuss with CC ANZ Manager for escalations. • Liaise with sales, warehouse & transport, supply chain and all relevant stakeholders to ensure completion of orders. • Effectively communicate with internal and external stakeholders regarding issues impacting customers. • Support team members to perform operational duties during their absence
Committed to Life - We save and improve human lives with affordable, accessible, and innovative healthcare products and the highest quality in clinical care.
Fresenius is a global healthcare company headquartered in Bad Homburg v. d. Höhe, Germany. In fiscal year 2024, Fresenius generated €21.5 billion in annual revenue with around 176,000 employees (excluding Fresenius Medical Care). As a healthcare company focused on therapy, Fresenius offers system-critical products and services for leading therapies for the care of critically and chronically ill patients.
Why work for Fresenius?
At Fresenius, your career has purpose. As a global healthcare group, we’re dedicated to improving the lives of millions through better medicine—and we’re looking for people who want to make a real impact. Whether you’re an engineer, nurse, scientist, or business expert, Fresenius offers diverse career opportunities, the chance to grow across disciplines, and the satisfaction of contributing to something that truly matters.
➡ Learn more: careers.fresenius.com
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https://www.fresenius.com/Imprint
Data protection:
https://www.fresenius.com/data-protection
