Laura Canada

Customer Care Representative

Laura Canada  •  Laval, CA (Onsite)  •  6 days ago
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Job Description

Join our team to achieve your full career potential!

We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

As the Customer Care Representative, you will contribute to Laura Canada's success by ensuring a high level of customer satisfaction from Laura and Melanie Lyne customers, focusing on the ultimate customer experience. The ideal candidate is comfortable handling incoming calls as well as responding to customers by email in both French and English.

How will you support the team?
• Answer customers’ enquiries relating to in-store customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.
• Process customers’ orders promptly and efficiently through the phone or by email.
• Respond to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).
• Document all inbound technical and service-oriented support calls in a case log system.
• Investigate customer complaints to assist in determining service failure.
• Resolve effectively and professionally any concerns or issues.
• Escalate technical and service oriented issues using established procedures.

The people who thrive with us have/are:
• 1 year of relevant experience.
• Capable of multitasking and learning quickly.
• Empathetic and understanding of the client’s needs.
• Excellent problem-solving and organizational skills.
• Team players.
• Strong computer skills.

Don't miss this opportunity to join an exceptional team!

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.

We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.
Laura Canada

About Laura Canada

Laura Canada est une fière entreprise canadienne familiale, un détaillant de vêtements pour femmes qui possède deux grandes marques : Laura et Melanie Lyne. 

Depuis plus de 90 ans, nous concevons, produisons et offrons des vêtements aux femmes dans tout le pays. Aujourd’hui, nous comptons plus de 140 magasins à l’échelle nationale et employons plus de 2 000 personnes. 

Notre mission : Nous inspirons le vivre-ensemble à travers la joie de la mode.

Chaque jour, nos gens donnent vie à cette mission en :

1.Visant l’excellence – placer la barre haut, avec intention.

2.Prenant en charge – agir en faisant preuve de responsabilité et d’initiative.

3.Prêtant attention – remarquer ce que les autres pourraient ne pas voir.

4.Parlant avec courage – communiquer avec honnêteté, clarté et bienveillance.

5.Établissant des liens – établir des relations solides, à l’interne comme à l’externe.

Chez Laura Canada, la mode n’est pas uniquement une affaire de style, c’est une façon de rassembler les Canadiennes.

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Laura Canada is a proudly Canadian, family-owned fashion retailer, home to two leading women’s brands: Laura and Melanie Lyne. 

For over 90 years, we’ve designed, produced, and delivered fashion to women across the country . Today, we have 140+ stores nationwide and employ over 2,000 people. 

Our mission: We inspire togetherness through the joy of fashion.

Every day, our people bring this mission to life by:

1.Pursuing Excellence – raising the bar with intention.

2.Taking Charge – acting with ownership and initiative.

3.Paying Attention – noticing what others might miss.

4.Speaking with Courage – communicating with honesty, clarity, and care.

5.Connecting – building meaningful relationships inside and out.

At Laura Canada, fashion isn’t just about style—it’s how we bring Canadian women together.

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Laval, CA
Year Founded
1930
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