Job Description

To create one stop service for all inquiries and complaints from all valuable customers & suppliers.

General Responsibilities

To solve inquiries and complaints speedily with relevant parties and provide prompt feedback to customers and/ or suppliers.
To enhance customer relation and add value to the total supply chain
Fully responsible to produce the quality invoice within the time frame.
To ensure all aspects of accurate all data , relevent follow up, and collaborate with other units if required
Receive the orders from customers, clients(suppliers) and DKSH sales representatives
Review the pending orders and reject orders daily by reason.

Functional Skills and Knowledge

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Education

Any bachelor’s degree holder
Demonstrate basic knowledge in customer service principles and practices
Proven SAP knowledge
Proven experience in call center/customer service environments
Good interpersonal and communications skills

Work Experience

Minimum one to two years' experience in similar role

About DKSH

DKSH’s purpose is to enrich people’s lives. For 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 28,000 specialists and produced net sales of CHF 11.1 billion in 2024.

Why it's great to work with us

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://bit.ly/dksh-careers

View jobs now: https://bit.ly/dksh-jobs

*We do not send job offers from free email services (Gmail, Yahoo mail, Hotmail, etc.), request money from candidates, or require personal documents like bank account details, tax forms, or credit card information from candidates before they are hired: https://bit.ly/dksh-recruitment-disclaimer.

Industry

Consulting & Advisory

Company Size

10,000+ employees

Headquarters

Zurich, CH

Year Founded

Unknown

Website

dksh.com

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