Would you like to be part of a global, diverse and motivated Customer Care team? Are you a proactive person with great communicative skills and attention to details approach? Do you have first experience in customer service, working in a dynamic, international environment? Then you might be our new colleague at Hempel.
As a Customer Care Representative you will be providing the best services to our customers, in line with Hempel vision and values. This is an exciting opportunity to join Hempel, to develop and grow within the company.
What will you be doing?
End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing
End-to-end return order management
Outbound and inbound customer communication
Support and/or drive resolution of non-technical customer complaints
Support customer data management
Frequent interaction with the commercial organization on orders
What do we look for in you?
Bachelor or master’s degree
Strong analytical and problem-solving skills
Min. 1 year experience in Customer Service or in the similar role is preferred
Good English language skills – oral and written
Good knowledge of other languages (Scandinavian, German, or other European languages) would be a strong plus
Proficiency in using Microsoft Office (Word, Power Point, Excel)
Technical background would be an advantage
Highly motivated and proactive
Well-organized and detail-oriented person
Friendly and open-minded team-player, able to work with limited supervision
Good ability to work under time pressure
What do we offer?
Amazing opportunity to work closely with colleagues locally and internationally
Competitive salary with annual bonus
Private health care package (fully financed by company)
Group insurance
Benefits cafeteria with Multisport card co-financed
Access to Hempel Academy learning platform
Extra paid long holidays
Hybrid work-model/flexible working hours
Ready to apply?
To apply for this position, please submit your English CV.
Application due
2026-05-31
Seniority Level
Associate
Job Functions
Customer Service
Industry
Chemicals
At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.
We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.
At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.
As a world-leading supplier of trusted coating solutions, Hempel is a global company with strong values, working with customers in the decorative, marine, infrastructure and energy industries. Hempel factories, R&D centres and stock points are established in every region.
Hempel’s paints and coatings protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers’ businesses. They help minimise maintenance costs, improve aesthetics and increase energy efficiency.
At Hempel, our purpose is to shape a brighter future with sustainable coating solutions. We firmly believe that we will succeed as a business only if we place sustainability at our heart. Not only is it the right thing to do, it will strengthen our competitive position, make ourselves more resilient and reduce our risk.
Hempel was founded in Copenhagen, Denmark in 1915. It is majority owned by the Hempel Foundation, which ensures a solid economic base for the Hempel Group and supports cultural, social, humanitarian and scientific purposes around the world.
