This is a remote position.

About the Company

Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey.

About the Role

Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination.

The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish.

Key Responsibilities

Patient Support & Communication

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  Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner
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  Provide compassionate and accurate assistance regarding services, appointments, and patient questions
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  Ensure every patient interaction reflects empathy, professionalism, and care
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  Follow up with patients to ensure a smooth and positive experience

Appointment Coordination & Administrative Support

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  Schedule and confirm appointments accurately
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  Coordinate patient intake, follow-ups, and internal communication with medical teams
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  Maintain organized and accurate patient records in CRM/EMR systems
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  Support administrative workflows and operational tasks as needed

Customer Experience & Problem Resolution

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  Address patient concerns calmly and efficiently
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  Escalate complex issues appropriately while maintaining excellent service standards
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  Help improve processes and patient satisfaction through proactive communication
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  Maintain confidentiality and professionalism when handling sensitive information

Requirements

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  2+ years of experience in customer support, patient care, medical reception, or healthcare customer service
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  Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments
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  Excellent English communication skills (written and verbal)
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  Strong organizational and multitasking abilities
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  Comfortable using CRM systems, scheduling platforms, and digital communication tools
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  High attention to detail and follow-through
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  Ability to remain calm, empathetic, and solution-oriented in fast-paced situations
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  Stable work history and interest in long-term career growth

Preferred Qualifications

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  Experience supporting U.S.-based healthcare organizations
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  Familiarity with HIPAA and patient confidentiality standards
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  Experience in remote customer support environments

Benefits

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  Salary: $1,000-$1,250/Monthly
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  100% Remote from anywhere in LATAM.