#IND123
Customer Care Representative
Location: Tampa, 33634 - This position is onsite Must live close to the location.
Pay: $18.00
Hours: Must be open between 8:00 AM - 7:00 PM
M-F, will begin on midday shifts, shifts are assigned based on seniority, typical hours: 10:30 AM - 7:00 PM
Type: Contract to Hire
Benefits during the contract period
Job duties:
1.) This person will provide superior service to customers over the phone dedicated to resolving general case issues.
2.) They will work via phone and computer answering incoming calls, email requests, making outbound calls to ensure case issues or discrepancies between prescription and impression are resolved in order to ensure the highest quality case outcomes.
3.) Additionally, this position will respond to general customer inquiries about products, services, billing and shipping.
4.) Assist Dental Technicians with follow-up calls needed to ensure high quality case outcomes.
5) Ensure cases issues are resolved within expected timeframe and customers receive follow-up calls as needed to achieve turnaround time expectations.
6.) Ensure cases are placed on hold for additional follow-up and clear cases from hold when available.
7.) Provide accurate, polite and prompt assistance and advice to customers. Be responsive and courteous to customers and customer complaints.
8.) Filter and communicate issues of concern to the Customer Service Director, a Dental Technicians or a Technical Manager. Monitor and respond to emails within a timely manner.
9.) Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
Requirements:
Hiregy connects companies with the high-performing teams they need to succeed. For over 20 years, we’ve specialized in staffing for call centers and sales organizations, helping leaders build reliable, scalable teams without the frustration of endless hiring cycles.
We know the pressure of keeping seats filled while protecting revenue, culture, and customer satisfaction. That’s why we focus on the roles that make the biggest impact:
• Customer Service Representatives (CSRs): Skilled professionals who deliver excellent customer experiences.
• Sales Talent: From lead generation to closing, we staff sales representatives who drive measurable growth.
• Call Center Leadership: Supervisors, managers, and directors who keep teams engaged, productive, and on track.
Whether your call center is based in Florida, Texas, Georgia, or anywhere else in the country, Hiregy provides the staffing expertise to build reliable, scalable teams. Our nationwide reach ensures we can deliver the right people, right when you need them.
📞 Ready to build your next winning team? Contact us today.
