Job Description

We’re looking for a friendly, organised and customer-focused Customer Care Representative
to join our Client Services team.

Our Customer
Care Representative plays a critical role in this, as the first friendly face parents and kids see when they come into the Learning Links office. Our Client Services team help to set the climate in the office, creating a warm and welcoming environment before sessions commence!

This is full time position in Bella Vista office. The hours of this role are:

Monday - 9.00am - 6.00pm

Tuesday- 10.30am-6.00pm

Wednesday- Non-work day

Thursday - 9.00am -6.00pm

Friday - 9.30am -5.00pm

Saturday- 9.00am -4.30pm.

Your role:

This is a pivotal front-of-house and administrative role where you’ll ensure every customer has a positive and seamless experience. You’ll be the first point of contact for families and stakeholders, providing support via phone, email and in person, while keeping operations running smoothly behind the scenes.

Responsibilities:

• Greet and welcome kids and parents.
• Create a safe and friendly environment in our waiting rooms.
• Deliver exceptional customer service across phone, email and face-to-face interactions.
• Manage bookings, cancellations and customer enquiries.
• Maintain accurate records in systems (e.g. Salesforce).
• Monitor and follow up on payments and outstanding accounts.
• Provide administrative support including scheduling and documentation.
• Support clinicians and staff with coordination and communication.
• Coordinate social office activities – e.g., birthdays, morning teas, social events.
• Maintain a clean, safe and welcoming reception and centre environment.
• Contribute positively to team culture and continuous improvement initiatives.

We also encourage our Customer Care team to be health, safety, and wellbeing champions,
including by being our trained first aiders. First Aid and CPR training and refreshers will be provided in addition to an allowance.

What you'll bring:

• Relevant administration qualifications and /or previous experience in a customer service or administration role (2+ years preferred).
• Excellent customer service skills, with the ability to communicate effectively and professionally with diverse stakeholders and communities, verbally and electronically.
• Capacity to implement administration procedures and instructions, document control and records management systems and processes.
• Excellent organisational skills and attention to detail.
• Ability to multitask and manage competing priorities.
• Confidence using MS Office (Word, Excel, Outlook).
• A proactive, team-oriented mindset with strong problem-solving ability.

Why is Learning Links right for you?

• Above award salary and not-for profit salary packaging options ($15,900 + $2,649 + novated leasing of a car) to increase your take home pay.
• Supportive culture and environment with opportunities to grow and develop.
• Systems and digital skills training.
• EAP services including access to career support, manager assistance, mental health and counselling services, nutrition/ diet advice, financial counselling, legal assistance etc.
• Giving back to communities by helping kids from low socio-economic or disadvantaged background.

Why is Learning Links right for you?

• Above award salary and not-for profit salary packaging options ($15,900 + $2,649 + novated leasing of a car) to increase your take home pay.
• Supportive culture and environment with opportunities to grow and develop.
• Systems and digital skills training.
• EAP services including access to career support, manager assistance, mental health and counselling services, nutrition/ diet advice, financial counselling, legal assistance etc.
• Giving back to communities by helping kids from low socio-economic or disadvantaged background.

About Learning Links

Learning Links have over 50 years’ experience in providing evidence-based therapy, education,
and support services to help children build the skills and confidence to learn, develop and thrive. We work in close collaboration with parents, professionals, and schools to work towards our vision of creating a community where difficulties learning is no longer a barrier to a fulfilling life.
Diversity, Equity and Inclusion as well as creating a sense of belonging is important to us and you will have a structured and detailed onboarding program to give you a great start in understanding the culture.

Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a NDIS Worker Screening Check/ Police check and Working with Children Check.

Apply now

If you’re passionate about delivering outstanding customer experiences and want to make a
difference, we’d love to hear from you.