About Ossur:
The power to provide patients a life without limitations starts here Össuris in the business of improving people’s mobility.A leading global company in non-invasive orthopedics, we deliver advanced and innovative technologies within the fields of prosthetics, braces, supports and compression therapy.
Experience and dedication Determined to restore maximum biological function to those in need,Össurhas more than thirty years’ experience in the design and production of high-tech orthopedic devices. Our newest platform is Bionic Technology byÖssur- a precise fusion of artificial intelligence and human physiology that is transforming the technological landscape.
Our work Ourwork, however, is as much about people as it is about products. Their comfort,confidenceand rehabilitation are central to our endeavors. We never forget that every time we develop a product or service, weare helpingsomeone else to build a better life. What better business to bein.
Basic Job Function:
Provides “best in class” customer care support with an in-office team by processing customer orders in our ordering system, verifying the accuracy of the order, communicating fulfillment & pricing, documenting in Salesforce, and supporting marketing initiatives through social media engagement and content coordination
Responsibilities:
Accurately processes same day as received all customer orders received by a variety of channels such as email and phone.
Provides a differentiated customer experience through excellent written and verbal communicationaccordingourÖssur'squality assurance standards.
Maintains assigned customer base and sales team fully informed on order, shipping, andbackorderstatus.
Makes outbound calls to existing customers to ask for order clarification and ensure accuracy.
Maintains product and technical knowledge by activelyparticipatinginon-goingtraining and development courses.
Exercisesgood useof company funds and property within thesetguidelines.Maintains an honest and professional attitude as the company’s representative at all times
Maintains professional relationships with internal and external customers. Effectively interacts with manufacturing, distribution, accounting, and other departments as needed.
Collaborate with the marketing team to create and share engaging content on social media platforms (LinkedIn, Instagram, Facebook) thatalignswith brand guidelines.
Assistin executing marketing campaigns byprovidingcustomer insights and feedback.
Track and report on social media engagement metrics to help improve outreach strategies.
Support promotional activities by communicating offers and product updates to customers via email and social platforms.
Qualifications:
Degree or two years of college coursework in business, medical terminology, or science desirable. High Schoolgraduateand 3-5 years’ experience as a customer service representative may be substituted fordegreeor college coursework. Inside sales/telemarketing experiencehighlydesirable.
Intermediate levelproficiencyonthe usage of Microsoft Office Products.
Familiarity with social media platforms and basic content creation toolsdesirable
Strong understanding of brand voice and ability to craft professional, engaging posts.
Experience in marketing support or social media management is an asset.
Össuris an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Össur is a leading global provider of prosthetics and bracing and supports solutions.
Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.
Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).
Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.
Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website
In Nordic mythology, Embla was the first woman on Earth.
Made from the wood of the ancient Elm tree, she became a symbol of new life. Of breath, movement and freedom. Today, she embodies who we are. Our vision and our values.
At Embla Medical, we are dedicated to improving people’s mobility. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of ForMotion patient care clinics.
Embla Medical is home to Össur, a leading global provider of prosthetics and bracing and supports solutions; Fior & Gentz, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions for people of all activity levels. Since 1971, we have produced more than 2,100 patents and numerous award-winning designs, renowned for advancing the Orthotic & Prosthetic (O&P) industry.
Our ForMotion patient care clinics make up a vast network, spread across multiple countries. They are modern, comfortable spaces where patients have access to innovative solutions, expert guidance, and personalized care and support.
Our commitment and responsibility also extends to our people and our planet. We embrace opportunities and recognize the impact we have on the world around us.
Improving mobility can be a lifelong journey. And we are companions on that journey, committed to providing the best outcomes and highest patient satisfaction. We do this with a successful and growing portfolio of leading brands and a global network of talented teams, all driven by our shared purpose of helping people to live a Life Without Limitations®.
Embla Medical is listed on Nasdaq Copenhagen (EMBLA).
