Air Liquide Australia is a market leader Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment.
As a Customer Care Representative, you will be working with a supportive and friendly team and speaking with our valued customers every day. Inbound calls will be relating to product inquiries, status of orders and returns, and quotes. Another aspect of the role includes outbound calls to customers informing them of the status of their orders or follow up actions.
Deal with inbound correspondence
Liaise with Air Liquide's states' staff to resolve customer enquiries
Conduct all activities in accordance with requirements of ALH's Quality Management System
Key sales orders received via email, online, telephone and direct in a timely accurate and efficient manner
Process and follow up after call requests via email, telephone and direct in a timely accurate and efficient manner
Passionate about providing exceptional Customer Service and building relationships over the phone
Previous experience in a contact centre desirable but not essential as training will be provided
Excellent phone manner
Strong attention to detail and accuracy
Administrative and Sales experience (desirable)
Computer literate with the entire google suite
Strong verbal and written communication skills
A ‘can-do’ attitude aligned to the continuous improvement of our customer experience strategy
Family and social activities
14 weeks paid parental leave
A professional environment with focus on wellbeing
Employee Assistance Programs
Stock purchase options
Health and wellbeing initiatives
Retail discount programs with over 350 retailers
Long-term career development opportunities nationally and/or internationally across the Air Liquide Group
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.
