Job Description

Connect Hearing, part of the Sonova Group, is seeking a friendly, organized, and customer-focused Customer Care Representative to support daily operations at one of our hearing healthcare clinics.

This is a 3-month contract opportunity for someone who enjoys helping others, building positive customer relationships, and working in a fast-paced environment. In this role, you will be an important part of the patient experience, providing exceptional service while supporting scheduling, administrative tasks, and clinic operations.

Responsibilities:

• Welcome customers and create a friendly, comfortable clinic environment
• Answer incoming calls, respond to inquiries, and provide exceptional customer service
• Schedule appointments, manage calendars, and maintain accurate client records
• Process customer payments, assist with billing, and complete daily administrative tasks
• Assist with basic hearing aid cleaning, checks, and minor in-clinic repairs following training
• Contact existing and prospective clients to schedule appointments, follow up on services, and support customer relationships
• Support inventory management, clinic procedures, and daily operational needs

More about you:

• High school diploma or equivalent required
• Previous experience in customer service, retail sales, or a similar client-facing environment
• Strong communication, organizational, and multitasking skills
• Comfortable using Microsoft Office 365, including Outlook, Word, Excel, and Teams
• Experience handling payments, scheduling appointments, and maintaining customer records
• Strong attention to detail, problem-solving skills, and a customer-first mindset
• Experience working with seniors or in a healthcare environment is an asset

Don't meet all the criteria? If you’re willing to go all in and learn, we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact Sonova HR.

What we offer:

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

This role's pay rate is: $22.00 - $23.00 CAD per hour

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.