Job Description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Customer Care Representative with Spanish

Defined-term contract (maternity cover)

Purpose:
Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling.

Responsibilities:

• Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.
• Invoices and credit memos – Create and send documents to customers manually and using special IT platform
• Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request
• Returns management and upgrades of devices
• Handle service complaints from customers and/or sales representatives.
• Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales
• Perform different analysis and maintenance of databases for customers.
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
  

Requirements:

• Fluent English and Spanish
• Fluent Polish will be an asset
• Flexible and open minded
• Analytical skills (Excel)
• Standard computer skills (including MS Office)
• IT literate and a fast learner
• Ability to work under pressure
• Ability to work both independently and in a team
• Experience in customer service in medical industry and SAP skill will be an asset

What we can offer:

• Fixed-term contract (at least until the end of December 2027)
• Private healthcare with Luxmed (premium)
• MultiSport or Sport&Culture card
• Life insurance
• Lunch card (Edenred)
• Language courses
• Employee Assistance Program
• Educational Assistance Programme
• Business Travel Insurance (CIGNA – Medical Benefits Abroad)
• Glasses reimbursement
• Employee Referral Programme
• Access to myLearning development platform
• PPK (Employee Capital Plans)

Requisition ID: 632278

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at  www.bostonscientific.com and follow us on  LinkedIn