Job Description

Job Location: Remote - Orlando, FL 32806
Position Type: Seasonal
Job Category: Contact Center

Qualifications
Education:
- High school diploma, GED, or equivalent required.
- Associate or Bachelor degree preferred.
- Comfort using basic computer systems and Microsoft applications
Preferred

Experience:
- Experience in pharmaceutical sales or medication orders, healthcare re-enrollment, or similar fields
- Call center or customer service experience preferred
Demonstrated Knowledge and Skills:
Required:
- Strong attention to detail
- Excellent communication and interpersonal skills
- Ability to remain calm and courteous, even with frustrated or confused callers
- Strong problem-solving abilities
- Typing 35+ WPM
Preferred:
- Experience working in a face-to-face or contact center environment that is highly focused on customer experience.
- Bilingual (English/Spanish) helpful
Physical Demands:
- Prolonged sitting and standing for extensive periods.
- Frequent computer, keyboard, telephone, and other office equipment operations.

Requirements:
- Must pass Level II background check.

Qualifications

Required Education:
- High school diploma or equivalent required.
- Associate's degree in a related field preferred.
Required

Experience:
- Minimum of 2 years experience in a customer service role.
- Experience in handling high-volume calls and inquiries.
- Proven track record of resolving customer issues effectively.
Required Skills and Abilities:
- Strong communication skills, both verbal and written.
- Ability to multitask and manage time efficiently.
- Proficiency in using customer service software and CRM systems.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong interpersonal skills with a focus on customer satisfaction.