Job Description

Finland Merchant Servicing Team: Join our fantastic team for Finland Merchant team. Based in Hybrid environment 40 hours per week between Monday to Friday depending on location.

How will you make an impact in this role?

• Your role is to provide excellent levels of service to American Express’ Finnish speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us.
• As a fluent Finnish speaker, you will be responsible for responding quickly and accurately to Merchant customer questions and issues via phone and cases (Low call volume- more case work)
• Own issues to the point of resolution
• Offer Merchant customers unique solutions
• Managing a workflow in line with departmental and individual goals and to departmental quality standards

We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills

• Fluent Language for Finnish, written and spoken & English is also required

• Passionate about providing excellent customer service

• Computer literate to an intermediate level

• Organised, diligent, with attentive listening skills

• Fast paced environment of variety of day-to-day workloads.

• We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks

• A problem-solving mindset.

• You will have previous Customer Service experience, either face to face or over the phone

Non-considerations for sponsorship:

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.