Job Description

How will you make an impact in this role?

In Corporate Mexico, we provide solutions to back our customers, company administrators and small business owners. Our ideal candidate should be able to establish conversations effectively with customers from different cultures, must be empathetic by understanding customer necessities to provide unique solutions, and adapt to our technology with ease to deeply understand our processes and strategies. We’re looking for someone with analytic, documentation and time management skills.

Become a member of one of the world’s most respected service brands and enter a world of opportunity! If you are passionate about customers and interested in working for a world-class leader, we invite you to apply today. Our client role “Customer Care Professional” will be responsible for servicing American Express Mexico Corporate customers. As a Customer Care Professional, through our client unique servicing philosophy Customer First Resolution you will view every interaction with a customer as an opportunity to add value and deepen the relationship. Customer Care professional delivers an extraordinary customer care through relationship building. Enjoy a generous benefits package, health programs, diverse culture and great work environment. Additionally, our client career path planning and continuing education will help you achieve your professional goals this role may be subject to additional background verification checks.

Then this opportunity is for you.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

• Training Schedule Availability: Ability to work a full-time, 8-hour shift during the initial 3-month training period. Upon successful completion of training and transition into operations, the schedule will shift to a part-time (6 hours shift).
• Flexibility to work 6 hours/ 5 days per week on both day and evening schedules (between the hours of 7:00am and 10:00pm); weekend availability is required.
• Passion for serving customers with proactive solutions that grow relationships.
• Possess ability to efficiently navigate through multiple systems to effectively provide extraordinary customer care.
• Possess ability to maintain acceptable performance standards, including effectiveness, efficiency, quality and adherence to company policies and practices.
• Exceptional listening and relationship building skills.
• Strong verbal communication skills.
• Proficiency in MS Office environment.
• Successful experience in the service industry is strongly preferred with a passion for building customer loyalty. Some College or equivalent required.
• Experience and ability to negotiate with partners.
• Fluent in English is desirable, not a must.

“Our objective is to guarantee this is a place where all colleagues are committed, have a voice in the company, and are able to reach their full potential. Because here in AMEX, being yourself matters.”