Job Description

As Banking Servicing Network, we aspire to be the industry benchmark for operational excellence and innovation in banking – delivering seamless, secure and sustainable financial services that elevate the customer experience and power the growth of the company’s largest funding source. To this end, as a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from onboarding a Banking customer to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

• Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry
• Ensuring we resolve customer queries/issues to the best of our ability
• Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
• Deliver on Employees, Customer and Shareholder metrics as per goals
• Adherence to Quality and Compliance guidelines
• Communicates Effectively and have ability to recognize tone and mood of customer through written communication
• Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication
• End to end customer service via chat servicing
• Ability to Address 2-3 conversations simultaneously

• Under Graduate/Graduate
• Chat Experience of one year
• Must be flexible to work in 24x7 environment
• Strong interpersonal, communication & writing skills accompanied by quick comprehension & clear articulation
• Adaptable to change and demonstrated ability to work effectively in a team.
• Ability to take independent decision & meet stringent deadlines
• Typing Speed - 25- 35 Words/Minute
• Quick navigation ability, Web savvy, basic troubleshooting knowledge and multitasking ability (ability to toggle between screens/tools)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.