Job Description

Customer Care Professional - Egypt

You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As a Customer Care Professional, you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.

About the job:

• Executing all the financial related activities related to customers commercials

• Reviewing and controlling the logistics cost charged by customers related to transportation activities

• Responsible for all the business analytics and the reporting excellence to ensure , timely data flow and continuous performance improvement

KEY RESPONSIBILITIES:

• Issue the customer sales invoices for local and export markets as per the selling confirmed prices recorded on the system after assuring the physical goods dispatch from Opella locations

• Assure full compliance of the application of customer selling term as per contracts already in place between Opella and its customers

• Reflect all additional needed data as per the customer or authorities’ requirements to the selling and delivery documents including and not limited to products details, proof of release and additional supporting documents

• Follow up on customers returns and assure the financial recording for the values along with issuing the credit notes related to the goods

• Review and approve on weekly basis the transportation claims received from the customers after confirming the number of trips per destination and as per agreed rates

• Confirm balances with customers on a monthly basis for all transportation activities values along with Credit notes as per the month actuals

• Report daily the sales tracking to Trade and revenue and Supply chain showing any delay in trend that might affect the achievement of month targets

• Set the sales commercial plans monthly as defined and approved for each product, receive the claims from the customers showing the requested free of charge quantity

• Review the actual performance of the customer as per the defined criteria set by the company and review the customer adherence to the set commercial

• Work closely with customers on their claims value and resolve any issue related to their claims in term of volume or value inline with the commercial policy and internal controls

• Confirm Opella acceptance or rejection of claims and lead the execution till settlement

• Create sales orders for free of goods delivery and assure its execution and delivery

• Keep a complete recording for each commercial settlement for internal controls and audits purpose as per the company and statuary guidelines

• Responsible for the monthly sales recognition in line with Sanofi global guidelines, the local accounting practices and customer term of sales

• Responsible for the sales in reporting on daily, weekly & monthly basis

• Issuing all Opella SI invoices for hospital & Retail customers

About You

• SAP Super User

• Advanced Excel Skills – Macro’s

• Good Numerical Ability – Data Analysis and Development

• Ability to handle several tasks simultaneously

• Flexibility & adaptation

• High Customer Focus

• Bachelor degree in accounting or Business Administration

• 5 years in similar position with direct relation to customers

Very good understanding of overall company processes & organization Must be able to operate transversely and have good

Challenger Mindset – Candidate must be able to demonstrate the Challenger Mindset

• All in. Together. Keep each other honest. Have each other's back.

• Courageous - Break Boundaries. Take thoughtful risks with creativity.

• Outcome Obsessed - Be personally accountable. Driving sustainable impact and results with integrity and speed.

• Radically Simple - Simple for us. Simple for consumers. Simple for customers. As it should be.

About Us:

Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.  

Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com