Job Description

Job Location: Lighthouse Works - Orlando, FL 32806,

Position Type: Full Time,

Travel Percentage: None,

Job Category: Contact Center, Qualifications: Required Education:

• High school diploma or equivalent; an associate's or bachelor's degree in a related field is preferred.

Required Experience

• Minimum of 2 years of experience in a customer service or customer care role.
• Proven track record of effectively handling customer inquiries and resolving issues.
• Experience working in a fast-paced environment, preferably within a call center or customer support setting.

Required Skills and Abilities

• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Strong problem-solving skills, with the ability to think critically and provide solutions in a timely manner.
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
• Ability to multitask and manage time efficiently, handling multiple customer interactions simultaneously.
• Demonstrated ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.
• Strong attention to detail and organizational skills, ensuring accuracy in documentation and customer interactions.
• A customer-centric mindset, with a passion for delivering exceptional service and enhancing the customer experience.