Reece USA

Customer Care Officer

Reece USA  •  Commonwealth of Australia (Onsite)  •  5 days ago
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Job Description

Customer Care Officer

About Us

Reece is an Australian icon – we’ve been around for over a century. We’ve grown a lot in that time, but we’ve held onto what matters most: looking after our people, our customers and living our values every day. Now we’re a publicly listed company with over 9,000+ people across Australia, New Zealand and the United States. In ANZ we have 670+ branches and we are Australia’s largest plumbing and bathroom products supplier. Being committed to delivering the best service possible, we’re growing both nationally and internationally and we are recruiting a Customer Care Officer to help us on this journey.

About the Opportunity

This is a fantastic opportunity to join our Customer Care team in Dandenong South, helping us to create great customer experiences.

Your key responsibilities include:

  • Providing a strong customer service experience by providing accurate product knowledge and effectively handling warranty claims
  • Confidently talk to customers over phone and email; managing enquiries, service needs and complaints
  • Learning a wide product range and become a technical expert in a specified field
  • Using your exceptional communication skills to provide our customers and suppliers with the very best service.

About you

At Reece, we aim to improve the lives of our customers and our people by striving for greatness every day. We’d like to hear from you if this sounds like you:

  • You’re passionate about providing outstanding customer service
  • You approach challenges with a positive attitude and resilient mindset, and are able to work through problems methodically, involving others as appropriate
  • Exceptional communication skills on all levels, and a great team player
  • Ability to prioritise multiple competing tasks
  • Have a strong work ethic and the ability to work autonomously and as part of a team.

In return we offer a great working environment with onsite parking, uniform allowance, significant product discounts, and access to fuel, gym and other awesome discounts. All this along with extensive training, working for a large publicly listed organisation.

Don’t delay, apply now!

Reece USA

About Reece USA

Ever since our founder, Harold Joseph Reece, began selling plumbing products from the back of his truck in Australia in 1920, we’ve been committed to helping tradesmen and tradeswomen get the job done right.

Over 100 years later, we’re continuing to build the future with team members committed to improving the lives of our customers and our people by striving for greatness every day.

Our family of brands, formerly MORSCO Inc., in the USA serve the Plumbing, HVAC, Waterworks and Bath + Kitchen industries. Our 12 brands include DeVore & Johnson, Express Pipe & Supply, Farnsworth Wholesale Company, L&B Pipe & Supply, Morrison Supply, Murray Supply, Wholesale Specialties, MORSCO HVAC Supply, Fortiline, Todd Pipe, Schumacher & Seiler and Expressions Home Gallery.

We have a strong caring culture that supports each other, along with the communities where we live and work.

We are part of an industry that plays an important role in the health of society. The future here is bright. And with us, you’re empowered to make a difference. Within a strong team environment, our people are encouraged to grow. What you can accomplish here is limitless. Which is why for many or us, this is our “forever company.”

Help us build the future together at careers.reece.com.

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Dallas, Texas
Year Founded
Unknown
Website
reece.com
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