Job Description

Customer Care Officer

Bring your customer service skills, tech confidence and attention to detail to a team that genuinely cares. We’re looking for a warm, capable and switched-on Customer Care Officer to join our call centre team. This is a great opportunity for someone who loves helping people, learns systems quickly, and takes pride in getting things right.

About Us

We’re a fast-growing PropTech company transforming the way real estate agencies manage payments. Our platform allows agencies to issue invoices for property marketing and other property-related costs, giving customers the option to Pay Now or Pay Later through our online payment platform.

About the Role

As a Customer Care Officer, you’ll be part of our contact centre team supporting both real estate agencies and their clients, including sellers, landlords and tenants.

This is a busy, people-focused role where you’ll spend your day helping customers understand invoices, make payments, complete online applications, and navigate our platform. You’ll also support agency users with general enquiries and problem-solving, always aiming to deliver a smooth and professional customer experience.

We’re looking for someone who can listen carefully, think logically, and connect the dots, especially when customers are unsure how to explain what they need.

What You’ll Be Doing

• Handling inbound and outbound customer enquiries via phone, email and SMS with professionalism, warmth and clarity
• Supporting real estate agencies to use our platform effectively and efficiently
• Assisting referred customers to complete their online application
• Troubleshooting issues and escalating where needed
• Helping maintain our loan portfolio by supporting customers to keep repayments on track
• Working collaboratively across teams to improve processes and the customer experience
• Contributing to a positive, supportive and accountable team culture

What We’re Looking For

• 1+ years’ experience in a contact centre or fast-paced customer service environment
• Ability to think logically, solve problems and follow structured processes
• Self-awareness, maturity and the ability to stay calm and empathetic under pressure or when customers feel uncertain or overwhelmed
• Excellent customer service skills and a genuine desire to help people
• Strong written and verbal communication skills, with a knack for making things simple
• Good technology skills and confidence working across multiple systems
• The ability to work within clear processes, privacy requirements and compliance guidelines

Bonus Points For

• Experience in real estate, including leasing, property management, sales or administration
• Familiarity with consumer lending, compliance or finance contracts

Why Join RealtyAssist?

• A genuinely friendly and supportive team
• A business where people know each other by name and your contribution matters
• A modern CBD office with stunning views
• Birthday leave
• Employee assistance program
• A culture that balances fun, teamwork and accountability

Hours

Full-time, office-based role

Monday to Friday | 7:00am – 3:30pm

Salary

Up to $65,000 + super, depending on experience and fit

Next Steps

Please submit your resume and cover letter to olivia.wilson@realtyassist.com.au

Shortlisted applicants will be invited to interview. As part of the process, you’ll complete a short aptitude assessment to help us assess written communication and basic technology skills relevant to the role.