For more than 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals - whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.
Our Purpose: We exist for animals to live better lives.
Every call is different but every call is an opportunity to help an animal or person in need.
As a Customer Care Officer, you’ll be part of our frontline Customer Care Team, responding to a diverse range of enquiries from the public. From general animal welfare questions through to urgent rescue reports and cruelty concerns, you’ll listen, ask the right questions and ensure information is captured accurately so the right action can be taken.
This is meaningful work that requires empathy, sound judgement and the ability to remain calm when conversations are complex or emotional.
We currently have multiple opportunities available within our Customer Care Team:
Shifts are rostered between 7am–7pm across weekdays, weekends and public holidays. As our services operate 365 days a year, flexibility across the roster is essential.
You’re someone who thrives in a fast-paced environment, can remain calm under pressure, strong communication skills, and motivated by work that makes a difference.
Whether you’re a university student looking to gain real-world experience or changing careers and ready to bring your maturity, empathy, and life experience to a role that’s both challenging and rewarding.
In this role, you will:
Please note: Whilst this is a customer care role, there will be times where you will be exposed to sensitive or distressing information relating to animal welfare or cruelty cases. This work requires emotional resilience, composure under pressure, and a genuine commitment to the wellbeing of both animals and people.
Why Join Us?
At RSPCA Queensland, every role contributes to a better future for animals.
Interested?
If this sounds like the perfect opportunity for you, apply today!
Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.
RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
