Primary Functions:
Onboarding new customer (Pre/Post implementation)
Conduct regular review with customers
Handle customer’s enquiries
Conduct health check
Retain customers
Conduct after training feedbacks.
Process cancellation
Negotiate of contract renewal
Upsell package
Manage OTRS Ticket
In/Outbound Call
Control room during office hours
Perform other duties as assigned by General Manager.
Secondary Functions:
Maintaining a positive, empathetic, and professional attitude toward customers always.
Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
Train customers on how to derive the most value from our Software-as-a-Service platform.
Ensure customer satisfaction and provide professional customer support.
Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
Responding promptly to customer inquiries and communicating with customers through various channels.
Providing feedback on the efficiency of the customer service process.
Identify opportunities to sell additional services and or Cartrack software applications to clients.
Compile daily efficiency and productivity reports.
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery.
Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers.
Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.
Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.
Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
