ZainCash

Customer Care Officer

ZainCash  •  Baghdad, IQ (Onsite)  •  3 hours ago
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Job Description

About Zaincash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Responsibilities:

  • Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels.
  • Escalate unresolved or complex issues to the relevant department and follow up until closure.
  • Maintain detailed and accurate records of customer interactions, transactions and complaints.
  • Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs.
  • Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.

Requirements

  • Education: Bachelor’s degree in Business Administration or relative field.
  • Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required.
  • Availability: Ability to work on a shift rotation.
  • Experience: Minimum of 1 year experience in customer service or a related field
ZainCash

About ZainCash

ZainCash was founded on the premise that basic payment services must be accessible, helpful, and easy, and so it was licensed in 2016 under the Central Bank of Iraq to offer electronic financial services.

Through its innovative mobile wallet and expanding digital ecosystem, ZainCash enables individuals, businesses, government entities, and non-profit organizations to send, receive, and manage money securely and efficiently. Since its launch, ZainCash has facilitated billions of dinars in transactions, driving financial inclusion and supporting the growth of Iraq’s digital economy.

ZainCash is building a unique ecosystem of products and services that led to awarding it the “Telecom Lead Innovation” in 2019 and nominated for “The Best Mobile Innovation supporting Emergency” by the GSMA in 2020/21. ZainCash was ranked as a top Fintech company by Forbes Magazine in 2023 & 2024 & 2025.

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
Baghdad , IQ
Year Founded
2015
Website
zaincash.iq
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