At Alma, we believe that commerce should be balanced and sustainable.
Our mission is to put finance back where it belongs: at the service of merchants and consumers.
We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly.
Today:
Our team has grown from 2 to more than 350 people and we continue to expand across Europe.
As a Customer Care Officer, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma.
You will support users, resolve complex requests and contribute to improving our operational processes.
This role is based in Lille, with 2 days of remote work per week
Occasional weekend shifts may be required (approximately twice per quarter).
Your main responsibilities will include:
You would be a great fit if you:
A first experience in customer support, operations or similar roles is a plus.
The process includes:
At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers!
That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.
Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.
For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk.
For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.
We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 13,300 active merchants have chosen Alma to be their innovative BNPL solution, and we have served over 3,6 million consumers.
The team has grown from 2 to 300+ people, we raised a €115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that's only the beginning.
