Job Description

Customer Care Officer

We are a fast-growing FinTech/PropTech company and a market leader in secure invoicing solutions for the real estate industry. Our platform empowers real estate agencies to offer their clients—sellers, landlords, and others—flexible pay-now or pay-later options.

As a Customer Care Officer, you’ll join our dedicated team to assist real estate agencies using our platform and support their clients with invoicing and pay-later applications. Once short-term loans are originated, you’ll manage your own loan portfolio, guiding customers through repayments, and enquiries with care and clarity.

You’ll also provide support to real estate agency staff, ensuring they can make the most of our platform. While exposure to consumer finance/lending or real estate is a bonus, the key to success is your ability to connect with customers and your passion for delivering exceptional service.

What You'll Do:

• Provide resolution to inbound enquiries via phone, email, and online channels.
• Communicate with borrowers via phone, email, SMS to proactively monitor and manage your accounts with the ability to identify high-risk accounts for escalation.
• Maintain detailed and accurate notes to ensure a clear, traceable journey for each applicant and borrower.
• Deliver outstanding service to real estate agencies and their clients using our payment platform.
• Collaborate with internal teams to ensure processes are followedand our high level of service is maintained.

What You'll Bring:

• Knowledge of privacy and compliance in finance or lending is advantageous.
• Strong communication skills with confidence in handling phone inquiries.
• Excellent written skills and the ability to multitask effectively.
• A team-oriented, positive attitude and a strong work ethic.
• A passion for delivering outstanding service and contributing to business success.
• Critical thinking skills to assess situations, identify risks and solutions, and achieve positive outcomes.

Why Join Us?

• Be part of a warm, supportive work culture that values collaboration, respect, and connection.
• Join a close-knit team, working within a thriving small, but growing business, where your contributions truly matter.
• Celebrate your special day with a birthday day off!
• Work in our CBD office with stunning views that inspire productivity.
• Access employee assistance programs and enjoy opportunities for career growth and development.

This is an office based, 8.30am - 5pm, city based role.

If you’re ready to grow with us and make an impact, we’d love to hear from you!

If you'd like to send a personalised cover letter with your CV, you can do that directly to: olivia.wilson@realtyassist.com.au