Job Description

Step out of your comfort zone, excel, and redefine the limits of what is possible. That’s just what our employees are doing every single day – to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. For our Medical Technology & Microscopy division in Romania, we are looking for a new colleague to join our Customer Care team.

As Customer Care Specialist, you …

• process service orders, spare parts orders, and customer offers, ensuring timely invoicing and tracking.

• maintain and update the installed base in the CRM database.

• handle tender processes, including preparing technical and financial offers in collaboration with internal teams.

• coordinate delivery, installation, and handover of equipment and services.

• support audits and administrative tasks related to service activities (e.g., ISO processes, stock inventory).

You´ve come to the right place in our team if you have …

• a high school diploma or higher education, preferably with an economic background.

• 2–3 years of professional experience in order administration and logistics within an international environment.

• strong business knowledge, including understanding of business processes, accounting, and commercial contexts.

• proficiency in MS Office, ERP systems (ideally SAP), CRM tools, and Salesforce.

• native Romanian skills and proficient English (written and spoken).

• excellent communication skills and a strong customer-service focus.

• the ability to work independently, precisely, and in a structured way within a complex environment.

• resilience, flexibility, and adaptability to a constantly changing working environment.

Our Offer to you

• participation in a dynamic and committed team

• diversified and exciting tasks as well as cooperation with a wide variety of people and functions within ZEISS

• modern equipment

• international learning program

• all of this supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to take science and society into the future.

We offer you cooperation in an international and growing organization with an international training program and mentoring from our experts. Your remuneration package will include a bonus model and attractive Fringe Benefits.

Please apply for this job directly on the website of our recruiting agency Adecco for this job. For questions contact Diana Adamescu on 0733 508 244.

Your ZEISS Recruiting Team:

Angelika Niederreiter, Claudia Stingl, Hanna Veszprémi