Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.
Are you passionate about making a meaningful difference in the lives of older Australians? We are looking for a proactive and compassionate Customer Care Coordinator to join our dedicated team based in our Victor Harbour office.
In this role you will serve as the primary point of contact for both new and existing home care clients across South Adelaide, guiding them through their aged care journey with empathy, professionalism, and expertise. You will be responsible for delivering high-quality, personalised support and ensuring clients’ needs are consistently met throughout your period of care. Day to Day you will:
Lets talk about you!
You bring strong communication, organisational and relationship-building skills with a customer-first approach, and you’re able to quickly build rapport with new clients, manage stakeholders and deliver great service. You have a solid understanding of the Home Care and broader health services environment, and you may have come from Service Coordination, Rostering Coordination, Care Coordination or Client Services within healthcare, NDIS or aged care environments. We also encourage applications from clinical professionals, including Enrolled Nurses (ENs) and Registered Nurses (RNs), seeking to move into a client-focused coordination role.
What's in it for you ?
We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other. With HCA you’ll be rewarded with:
To learn more about HCA:
www.healthcareaustralia.com.au
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.
Healthcare Australia (HCA) is Australia’s largest diversified healthcare provider, operating nationwide across all sectors of health including primary health care, and acute care. We connect healthcare professionals, organisations, and people to provide end-to-end healthcare solutions. By filling the healthcare skills gap, we ensure Australians always have the support they need—making us Australia's #1 healthcare solutions provider.
We're highly experienced:
With over 50 years of experience connecting healthcare workforce with those needing support and care, we understand what works. The Healthcare Australia Group delivers quality, efficient, and flexible solutions nationwide with confidence.
We're dynamic:
HCA is known for our quick reflexes and it’s how we’re able to support Private, Public, Federal, State, and Territory Government and Health Departments. As a leading healthcare solutions provider, we're always ready to respond to urgent needs from customers, employees, or patients. Being active and responsive is fundamental to our identity.
We're human:
We're a team of over 15,000 passionate and committed healthcare workers and clinicians improving the health of our community. While embracing innovation through technology, we remain people-focused. We value human relationships and strive to make meaningful differences in lives across Australia.
We’re prepared:
Our years of experience have helped us develop comprehensive compliance frameworks and governance protocols—a key reason why leading private and public healthcare facilities choose us as their preferred provider.
Our compliance framework supports HCA health professionals in delivering safe, compliant care, ensuring our clients receive fully credentialed staff who are fit for purpose.
