Mahindra Group

Customer Care Manager

Mahindra Group  •  Lucknow, IN (Onsite)  •  2 hours ago
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Job Description

Responsibilities & Key Deliverables

  1. To achieve Spare part targets through dealers/distributors.
  2. Governance of Spare part centre.Identification of distributors.
  3. Identification of 3 S dealers (Sales, Service and Spares), upgrading existing dealers to 3 S dealers ensuring growth and development.
  4.  Scrutinize dealer financial health and do financial planning accordingly.
  5. Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of productparts as per dealer.Implementation of strategy/schemes for new product launch.
  6. Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.Liaison with the Head CCM Farm Machinery and the dealers.Management and training of field staff.

Preferred Industries

Facility Management

Education Qualification

Diploma in Engineering; Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience

1 - 5 years of relevant experience in Harvesters and Implement business

Critical Experience

1-5 years of experience in Harvester and Implements business.Experience of 1 - 2 geography/demography.Good knowledge of farm sector, tractor and implements

System Generated Core Skills

Change Management
Communication Skills
Customer Relationship Management (CRM)
Market Penetration Strategy
Product Knowledge & Application
Team Management

System Generated Secondary Skills

Mahindra Group

About Mahindra Group

Many Companies. One Mahindra.

Founded in 1945, the Mahindra Group is one of the largest and most admired multinational federations of companies, with 324,000+ employees across 100+ countries. It enjoys a leadership position in farm equipment, utility vehicles, information technology, and financial services in India and is the world’s largest tractor company by volume. The Group operates in 20+ industries, including renewable energy, agriculture, logistics, hospitality, and real estate, with a turnover of over US $25 billion.

The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise.

Learn more about Mahindra on www.mahindra.com

X and Facebook: @MahindraRise

WhatsApp Channel: https://whatsapp.com/channel/0029VbB2EYe7tkjBJ14fH518

For updates subscribe to https://www.mahindra.com/news-room

Industry
Government & Public Safety
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1945
Website
mahindra.com
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