Husqvarna Group

Customer Care Jr. Analyst for Distribuitors

Husqvarna Group  •  Colombia, CO (Onsite)  •  1 month ago
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Job Description

Last date to apply:

We are continuously accepting applications

Key Responsibilities

  • Track and follow up on open and delayed orders to ensure timely closure
  • Monitor and register distributor incidents in the CRM system
  • Support forecast analysis and data validation processes
  • Perform preventive follow-up on shipments to minimize issues
  • Assist in managing tasks and commitments arising from distributor meetings
  • Provide operational coverage during team absences
  • Support continuous improvement initiatives aimed at reducing credit notes and service issues

Expected Impact

  • Shift from reactive to proactive customer service model
  • Improve response times and service levels
  • Increase visibility and control over distributor operations
  • Reduce preventable incidents and credit notes
  • Strengthen alignment with customer service excellence strategy
Husqvarna Group

About Husqvarna Group

Husqvarna Group is a global leading producer of outdoor power products for forest, park and garden care. Sustainability is integrated into our business. Creating a strong company fit for the future demands the ingenuity and courage of our people, forward-thinking leadership in our organization and the insights of our strategic partners.

Working at our company means being part of our long and proud history. More than 330 years of innovation has shaped the company and contributed to the passion that drives our employees and the company forward. The Group has grown and now includes 12,300 employees in 40 countries and our products are sold in 100 countries under brands such as Husqvarna, Gardena, Flymo, and Orbit Irrigation. The range includes robotic lawnmowers, chainsaws, trimmers, riding lawnmowers and garden irrigation.

With our passion for innovation we continue to shape great experiences!

Do you want to be part of Husqvarna Group and pursue a challenging career in an international environment? Read about our job openings and trainee programs here: husqvarnagroup.com/career

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Stockholm, SE
Year Founded
1689
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