Customer Care Intern

Hi 👋

We are the Lavazza HR Talent Acquisition Team, and we're looking for a Customer Care Intern to join the Customer Care team within our Quality & Procurement department, in our Nuvola HQ, Turin.

The person will support the team in daily activities related to the operational management of information requests and product complaints (food, accessories, machines) before, during, and after the sale across all geographies where the Lavazza Group operates.

📊 Your day-to-day activities:

• Maintenance of the database and support in managing certificate requests
• Daily check of food and machine complaints submitted by Group companies
• Support for the launch phase and full use of customer care tools, such as video support and the digital platform for managing social media and online markets
• Interaction with the sales and commercial network to obtain the necessary information related to claims
• Support in drafting customer care workflows, manuals, and conducting related training
• Support in drafting and translating product and machine Q&A
• Support in preparing the monthly Customer Care dashboard

💡 Who we’re looking for:

• Availability for a six-month full-time internship starting: September 2026
• Degree in Economics/Management Engineering
• Advanced knowledge of the Office package (Excel and PowerPoint)
• Fluent knowledge of English
• Reliability, proactivity, and a strong ability to work in a team

✨ In Return We Offer

• Internship allowance
• Flexible way of working
• Free Bistrot Service
• Access to our corporate gym
• A dynamic work experience in an international context
• Free coffee (of course!)

💬 What next?

• Our Talent Acquisition Team will assess your application and if you have what we’re looking for, you'll be contacted for an initial interview
• If you make it to the short list, you’ll be interviewed by your future Manager!
• In some cases, you may be required to show us your skills via technical challenge.

☕ Who we are:

Our Group was founded in Turin in 1895, has been owned by the Lavazza family for four generations. As one of the world’s most important coffee roasters, we operate in more than 140 countries through our brands, subsidiaries and distributors, with a total of over 5,500 employees.

Every day we operate in all sectors of the coffee industry, offering our products through every channel and positioning our brands as a high-quality blend.
We are a community of single origins united into a perfect blend, humans enriching one another through our mutual diversity.

Awakening a better world every morning: the commitment we make every single day.

#Turin

#LI-CP1